Frequently Asked Questions | Good Light Magazine

Frequently Asked Questions


Please visit our subscription page at

http://www.goodlightmag.com/subscribe

It offers you links to three different versions of the magazine:

  • iOS app in iTunes for your iPad and iPhone
  • Android app on Google Play for Android 4.1 or higher
  • GoodLightMag.com for all other devices (laptop, windows, others)

Please note that these subscriptions are independent from each other. If you purchase magazine issues inside the iOS app for example, then you won't see these in your Android app or your laptop and vice versa.

Note that there is an incredible Bitcoin offer at this very moment. It gives you lifetime access to all issues in all formats.

You can either subscribe to the magazine or buy single issues. The subscription works like any regular magazine subscription. If you subscribe (Auto-Renewal) you will get the latest magazine issue published and will have access to any future issues as long as you remain a subscriber. Furthermore you will have access to our Hot Topic series, which consists of smaller, more topic focused special issues, which are available to subscribers only.

If you purchase a single issue, you will be able to access and download that issue immediately after the successful purchase.

A subscription does not give you access to back issues. However, back issues can be purchased as single issues at any point in time.

For more details regarding subscriptions please visit the subscription page at http://www.goodlightmag.com/subscribe.

While the content of all three is identical, the file format and the payment method differ.

The iOS version (http://GoodLight.tv) is available via iTunes and is present on your Newsstand. If you want to read the mag on an iPad or iPhone, this is absolutely the way to do it. Inside the app you can subscribe or purchase issues from Apple using your iTunes ID. There is no connection to the website and there is no need to log into the website for anything. You won't automatically get a web account or anything similar.

On an Android device with Android 4.1 or higher, our native Android app (http://GoodLight.ccwill give you the optimum reading experience. It is available on Google Play. You subscribe and purchase issues from Google with your Google Play account. Again, there is no connection to the website and certainly no connection to iTunes. So if you purchase issues inside your Android app, you can see them on all devices that are on your Android account, but not on an iOS device, neither on our Website.

The PDF Issues (http://www.goodlightmag.com/websubscription) are offered in the standard PDF format, which is working inside pretty much any web browser and any device that features a PDF reader. If you want to read the magazine on the desktop of your Windows computer or Mac, then the PDF Issues are right for you. Download the PDF and copy it to all of your computers. It is not protected and it is also fully printable. You can subscribe the PDF issue via FastSpring. Again, there is no connection between the PDF Issues and iTunes or Google Play.

PDF Issues

If you subscribed to the PDF version of Good Light! Mag, then you have to cancel the subscription at our distributor FastSpring. Click the link contained in the email you received when you first made your order. This link is also found in each of the renewal notification emails.

Search your inbox for “Subscription Good Light! Magazine” and you should find at least one mail. The link you need to click to confirm that you want to cancel your subscription looks like this: https://sites.fastspring.com/zelbel/order/s/ZELXXXXXX-XXXX-XXXXXX

If you’re still having trouble unsubscribing, please contact our Helpdesk at [email protected].

 

Android

In case you subscribed on Google Play in the Android app then follow these instructions:

To cancel a Google play subscription, visit your My subscriptions page on Google Wallet (https://wallet.google.com/manage/w/1/#subscriptions:) and use the Cancel subscription buttons.

Important: Uninstalling the magazine app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Source: Google (http://goo.gl/FbTA8M)
 

iOS

If you subscribed on iTunes inside the iOS app then here are the steps to unsubscribe on your iOS device:

  • Tap on Settings App,
  • Scroll and Tap on Store,
  • Scroll down and Tap on your Apple ID,
  • Then Tap on “View Apple ID”,
  • Enter your Password,
  • Scroll Down and Tap on Manage in the Subscriptions Section

You will see your Magazine subscriptions, Tap on the one you want to cancel. Your Current Subscription details will be shown, Turn auto-renewal to OFF.

Another way to cancel is to follow the link in your iTunes subscription reminder eMail. Have a look at this video:

 

You can also cancel an iOS subscription on your computer via iTunes: http://support.apple.com/kb/ht4098.

Important: Uninstalling the magazine app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Please note, canceling a subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancellation date. For example, if you purchased a one-year subscription on Jan. 1 and decide to cancel your subscription on July 1, you will have access to the subscription until Dec. 31 and will be charged the full amount, but you will not be charged another yearly subscription amount the following Jan. 1.

The Good Light! Magazine app has been battle tested and as far as we know it is rock solid! Hundreds of magazines are published using this app. However, if you are having any problems with the app, please first check the troubleshooting tips of for

In case even a re-install of the app and a restart of your device do not help, please contact our helpdesk from inside the app: Homescreen > Settings Icon > Contact us.

Right after you signed up for the PDF subscription in our online shop, you will receive an eMail. This email contains download links for

  • the current issue of Good Light! Magazine and for
  • subscriber-only issues.

From then on, every month when a new issue is released, then you will receive an email with the download link to that issue. You don’t have to login anywhere, you don’t have to remember passwords, it is all delivered conveniently via eMail as long as your subscription is active.

But please note, for security reasons our distributor FastSpring does expire the download links in the first email, the one for the current issue, after 7 days. So make sure you download the current issue within 7 days. Please also note that our PDF subscription is not linked in any way to Apple’s subscription for the iOS app or Google’s subscription for Android. While the PDFs can be viewed on any device, the native apps are not capable of displaying PDFs and will require separate subscriptions.

With their payment subscribers actually subscribe to the upcoming regular issue of Good Light! Magazine. In addition to that subscribers get the current magazine issue and the current subscriber only issues for free. Granting free access to all back issues would not be fair to those readers, who paid for the back issues. It would also violate the terms of service of the appstores that our magazine is offered in. That's why our subscription is modelled exactly like a magazine subscription in the good old paper days.

Website

You can subscribe to the PDF version via FastSpring. They accept credit cards, Paypal and many country specific options like direct debit.

iOS

Inside the app you can subscribe or purchase issues from Apple using your iTunes ID

Android

You subscribe and purchase issues inside the app from Google with your Google Play account

  1. Make sure you are logged into your iOS device using the Apple ID you purchased your issues with. Newsstand subscriptions are bound to your Apple ID. You may use any of or all of your iOS devices.
  2. Go to http://GoodLight.tv and install our free magazine app. Open it after installation.
  3. If your purchases are not restored automatically, then click on "Restore" and confirm the restore with your Apple ID password.
  4. If you don't see a "Restore" button on the home screen of your app, then tap on the yellow "Subscribe" button. The restore option will pop up. Tap on "Restore all purchases".

You are now free to download all your purchases again.

 

Watch this quick video with Michael walking you through this process:

 

Tip

It is somewhat confusing that Apple provides you with the option to enter an "account number". However, they do not assign any account number to you, hence there is no number to enter. So please ignore that option. It's designed for print magazine, that's why Apple sometimes also calls it "Print Account Number". 

Please refresh your browser window if you are using a web browser,or delete the magazine and download it again if you are in an app.

Sometimes, especially when the internet connection was intermitted during download, the content is not rendered correctly. We choose top notch partners for delivery and hosting, but even Apple, Google and Amazon can't magically fix internet issues in case they occur during download. So please download the mag issue or the app again. Don't worry, you will never get charged twice. It also helps to update your app to the latest version.

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